in a nutshell…
I’m Will, an experienced Service Design Lead who enjoys bringing together the knowledge and skills of colleagues, stakeholders, and users to design powerful solutions that deliver lasting change for people and organisations.
I enjoy tackling exploratory design challenges as well as delivering tangible solutions that enhance end-user experiences while driving business value.
For me, the value of service design lies in cultivating a service-centric mindset within organisations. Blueprints are worthless if not used to engage stakeholders and users, foster innovation and identify long-term, value driving solutions.
skills
APPROACH
1
Combining the needs of people and organisations
My approach blends user-centricity with business goals, ensuring every choice meets user expectations and clear and measurable strategic objectives. I champion collaboration, crafting innovative, practical, and user-friendly services through deep user understanding and stakeholder engagement.
2
Building and cultivating motivated, engaged teams and stakeholders
Effective stakeholder and team management are essential for project success. I aim to cultivate positive team dynamics, fostering collaboration and professional growth through transparent communication. My style promotes teamwork, enabling us to tackle service design challenges cohesively, prioritising transparent and tailored communication with stakeholders, ensuring their needs and timelines are met.
3
Solving big, complex problems at speed
Balancing speed with a nuanced understanding of the broader context, I aim for efficient delivery while recognising the complexities inherent in the problems that need tackling. This dual mindset balances quick, tangible results with a long-term vision. As a member of The Circle, continually collaborating with top global service designers, I remain committed to continuous learning, ensuring that my work stays at the forefront of industry innovation.
CLIENTS
REFERENCES
“Will is one of the best service designers I ever met in my career. Throughout the 9 months we worked together he showed the highest standards of service design, workshop facilitation and stakeholder management skills.”
“Working with Will on [redacted] and [redacted] has been a great pleasure and a privilege…Will is an expert communicator and has presented the team’s work to stakeholders at high levels. He has always conducted himself with openness and honesty. He is not afraid to speak up if the thinks that we should be doing things differently and can present an alternative view with sincerity and kindness.”
““Will’s strong communication skills, coupled with his ability to continually prioritise tasks, ensure that he consistently delivers value. Will’s proactive problem-solving approach and excellent communication make him an asset to any project. I would strongly recommend Will for any role.””